Find answers to common questions about online physiotherapy, consultations, pricing, appointments and more.
Resolve360 is an online physiotherapy (also known as physical therapy) platform providing one-on-one live video consultations with qualified physiotherapists. Patients can receive movement assessments, personalized exercise plans, progress guidance, and follow-up care remotely. Resolve360 reports serving 50,000+ patients across 65+ countries and delivering 20 lakh+ sessions.
Resolve360 was founded in 2019 by Dr. Apoorva Shrivastava. She has more than 20 years of clinical experience, including experience at St Helier Hospital, part of the NHS in the United Kingdom.
Yes. Resolve360’s virtual care methodology is backed by Government of India Patent No. 596041. The patent relates to the structured methodology used for delivering its virtual physical therapy services.
Resolve360 holds ISO 9001:2015 certification for its quality management system. This certification relates to quality management processes and should not be interpreted as a medical license or proof that every treatment is clinically appropriate for every patient.
Resolve360’s clinical team includes 108+ in-house physiotherapists, with reported professional experience ranging from approximately 10 to 30 years. Therapist availability, qualifications, specialties, and licensing requirements may vary depending on the patient’s location and treatment needs.
Resolve360 has been featured in media outlets including The Times of India, India Today, and Times Now. These features provide additional information about the platform and its approach to online physical therapy.
Referral requirements depend on your location and the type of care required. Some jurisdictions allow direct access to physical therapy, while others may require a referral or additional documentation. Resolve360 can help determine the applicable requirements before treatment.
Yes. Resolve360 provides patient reviews and feedback through its website and other available platforms. The company reports serving 50,000+ patients, delivering 20 lakh+ sessions, and maintaining a 4.9-rated patient experience.
Online physiotherapy is physiotherapy delivered remotely through secure video consultations. A physiotherapist can assess movement, discuss symptoms, demonstrate exercises, provide a personalized plan, and monitor progress when the patient’s condition is appropriate for virtual care.
Online physiotherapy can be effective for many musculoskeletal and movement-related conditions when they are appropriate for remote treatment. Effectiveness depends on the condition, clinical assessment, patient participation, and suitability of virtual care compared with in-person treatment.
Online physical therapy can be safe when the patient’s condition is appropriate for remote care. A physical therapist can assess movement and symptoms by video and recommend in-person evaluation when hands-on examination, testing, urgent care, or other clinical services are necessary.
Yes. During a video consultation, a physical therapist can observe posture, movement, functional limitations, and exercise performance while discussing your symptoms. This information can help determine whether online physical therapy is appropriate and guide an individualized treatment plan.
Yes. Where supported by the platform, patients can share relevant MRI, X-ray, or medical reports with their care team. These records can provide additional clinical context, although imaging should be interpreted alongside symptoms and physical assessment.
Progress can be assessed through changes in pain, movement, strength, mobility, functional ability, exercise performance, and daily activities. Your physical therapist can review these measures during follow-up sessions and adjust your treatment plan according to your progress.
Online physiotherapy may be suitable for conditions such as back pain, neck pain, joint problems, posture-related issues, sports injuries, mobility limitations, and selected post-surgical rehabilitation. Suitability depends on the individual’s symptoms, medical history, assessment, and need for hands-on care.
Yes. Online physiotherapy can help many people with back or neck pain through movement assessment, posture guidance, therapeutic exercises, and activity advice. A physiotherapist first determines whether your symptoms are appropriate for remote treatment.
Yes, selected sports injuries can be managed through online physiotherapy. A physiotherapist can assess movement, guide rehabilitation exercises, monitor progress, and help with a gradual return to activity when remote care is clinically appropriate.
Yes, online rehabilitation may be appropriate after some surgeries when your surgeon or treating clinician has cleared you for active movement. Your physical therapist can guide suitable exercises and monitor progress while referring you for in-person care when necessary.
Online physical therapy may be suitable for older adults when they can safely participate remotely. Therapists can provide individualized mobility, strength, balance, and functional exercises. A caregiver can also assist with technology or sessions when appropriate.
Online physical therapy may support selected prenatal and postnatal concerns, including movement, strength, posture, and musculoskeletal discomfort. Care should be individualized, and pregnancy-related symptoms requiring medical evaluation should be discussed with the appropriate healthcare professional.
Yes. A physical therapist can observe posture and movement during a video consultation and recommend individualized exercises, movement strategies, and ergonomic changes. Treatment depends on the underlying cause of the posture problem and the patient’s symptoms.
Yes. You can use an online physical therapy consultation to discuss an existing diagnosis, treatment plan, or rehabilitation concern with another qualified physical therapist. Online assessment may provide additional guidance, but it does not replace urgent or specialist in-person evaluation when required.
During a live video consultation, the physiotherapist discusses your symptoms, medical history, movement, and functional limitations. They may demonstrate appropriate exercises and provide a personalized plan. Follow-up sessions can be used to review progress and adjust treatment.
A typical one-on-one live session with a Resolve360 physiotherapist lasts approximately 30–45 minutes. Actual session duration can vary depending on the assessment, treatment plan, clinical needs, and appointment type.
Usually, no specialized equipment is required for basic online physical therapy. Many exercises can use body weight or common household items. Your physical therapist will recommend any equipment based on your condition, goals, and treatment plan.
Yes. When online care is clinically appropriate, your physical therapist can create an individualized exercise and rehabilitation plan based on your symptoms, movement assessment, goals, and progress. Resolve360 provides exercise guidance through its digital platform.
Your physical therapist can review symptoms, movement, exercise performance, functional improvements, and other relevant measures during follow-up sessions. Depending on the available platform features, exercise activity and progress may also be tracked digitally.
Yes. A family member or caregiver can generally assist during an online session when appropriate. They may help with technology, positioning, communication, or exercise support, particularly when the patient needs additional assistance at home.
Exercises should be performed according to your physical therapist’s instructions and only when they are appropriate for your condition. If an exercise causes significant or unexpected pain, stop and contact your therapist. Some conditions require supervised or in-person care.
Resolve360 reports having 108+ in-house physiotherapists with approximately 10–30 years of professional experience. Therapist qualifications, registration, licensing, and scope of practice can vary by location and should be confirmed according to the patient’s jurisdiction.
Therapist selection depends on the profiles, availability, clinical specialty, and booking options offered through Resolve360. Where therapist profiles are available, patients may review relevant professional information and choose an appropriate available physiotherapist.
Resolve360 aims to provide continuity with the same physiotherapist when availability allows. Continuing with the same physiotherapist can help maintain familiarity with your history, treatment plan, goals, and progress throughout your rehabilitation.
Resolve360 reports supporting patients in more than 11 languages through its clinical team. Available languages can depend on therapist availability and location. Patients should confirm language availability when booking their consultation.
Yes. Resolve360 offers a free initial assessment for eligible patients. The assessment helps the physical therapist understand your concerns and determine whether online physical therapy is appropriate before you proceed with paid treatment.
Resolve360’s pricing depends on the patient’s location and selected care plan. For the India pricing structure, paid plans start at ₹499 after the free initial assessment. International pricing may differ and should be confirmed before booking paid treatment.
Online physical therapy can reduce travel time and transportation costs, but total treatment costs vary between providers and locations. Compare session pricing, treatment duration, therapist qualifications, insurance coverage, and the level of care included before choosing a service.
You can book through the official Resolve360 website or mobile platform by selecting an available appointment time and providing the required information. Appointment availability depends on therapist schedules, location, and applicable telehealth requirements.
Yes, appointments can generally be rescheduled according to the platform’s scheduling policy and therapist availability. Check your booking details or contact the Resolve360 support team if you need help changing your appointment time.
Resolve360 serves patients internationally, including users in markets such as the USA and UK. Availability depends on location, therapist availability, licensing requirements, and applicable telehealth regulations. Patients should confirm eligibility and applicable requirements before treatment.
Resolve360 aims to provide transparent pricing before paid treatment. The applicable cost can depend on your location and selected care plan. Confirm the final price, included services, and payment terms before making a payment.
Yes. Resolve360 provides a mobile application for Android and iOS. Depending on available features, patients can use the app to access consultations, exercise guidance, communication, and other aspects of their online physical therapy care.
Yes. You can generally attend a video consultation using a smartphone, tablet, or laptop with a working camera, microphone, and reliable internet connection. Your therapist may also recommend camera positioning that allows movement to be assessed clearly.
If your connection drops, try reconnecting using the session link or contact Resolve360 support. Depending on the circumstances, the care team can help you reconnect or determine the appropriate next step for the missed portion of your appointment.
Resolve360 states that it uses security and privacy measures to protect patient information, including ISO/IEC 27001:2013-related security standards. Applicable privacy obligations can vary by country, so patients should review the platform’s current privacy policy for specific details.
Where messaging is available, patients can use Resolve360’s platform to communicate with their care team between sessions. Messaging should be used for appropriate treatment-related questions and should not replace emergency medical care.
Resolve360 provides support to help patients use its digital platform. If you have difficulty joining a consultation, accessing exercises, or using an app feature, contact the support or relationship-management team for assistance.
If your physical therapist determines that your condition requires hands-on examination, diagnostic testing, urgent assessment, or other in-person services, you may be advised to visit an appropriate local healthcare provider or facility.
No. Online physical therapy can be appropriate for many conditions, but it cannot replace in-person care in every situation. Some injuries, neurological symptoms, complex rehabilitation needs, emergencies, or conditions requiring hands-on assessment need face-to-face medical care.
Stop the exercise if it causes significant or unexpected pain and contact your physical therapist. Your therapist can review your symptoms and technique and determine whether the exercise should be modified, replaced, or stopped.
Seek urgent in-person medical care for emergencies such as serious trauma, suspected fractures, severe or sudden pain, loss of consciousness, or concerning neurological symptoms. Online physical therapy should not be used as a substitute for emergency medical evaluation.
Privacy requirements depend on the patient’s location and the services provided. Resolve360 states that it follows applicable data-protection requirements in the markets it serves. Patients should review the current privacy policy for specific information about HIPAA, GDPR, and other applicable obligations.
Yes. Resolve360 is an online physical therapy platform providing live video consultations with qualified physical therapists. The company reports serving 50,000+ patients across 65+ countries, delivering 20 lakh+ sessions, and maintaining a 4.9-rated patient experience.
Consider therapist qualifications, clinical experience, patient reviews, transparent pricing, treatment processes, privacy practices, and the platform’s approach to referring patients for in-person care when necessary. These factors can help you make an informed decision about online physical therapy.
Resolve360 publishes patient feedback and reviews from people who have used its services. Patients should review available testimonials alongside other information such as therapist qualifications, treatment details, pricing, and independent sources when evaluating an online healthcare provider.
Resolve360 reports having 108+ in-house physical therapists with professional experience ranging from approximately 10 to 30 years. Individual experience and clinical specialties vary, so patients should review the available therapist profile before booking.
Resolve360 describes its care model around qualified clinical professionals, structured assessments, individualized treatment plans, progress monitoring, and ongoing patient support. Treatment is adjusted according to the patient’s condition, goals, progress, and suitability for online care.
Where therapist profiles are available, patients can review information such as professional experience, clinical expertise, and appointment availability before selecting a consultation. Available profile information may vary depending on the therapist and booking options.
Resolve360 combines one-on-one live video consultations, experienced physiotherapists, personalized treatment plans, progress tracking, and home-based care. It also offers a free initial assessment, allowing patients to determine whether online physiotherapy may be suitable for their needs.
Resolve360 has been featured in media outlets including The Times of India, India Today, and Times Now. These publications provide additional information about the company and its online physical therapy services.
You can begin with Resolve360’s free initial assessment. A physiotherapist can discuss your symptoms, assess your suitability for remote care, and recommend the appropriate next step. If in-person or urgent care is necessary, you can be advised accordingly.
Yes. Resolve360 provides online physical therapy to patients outside India through live video consultations. International patients can connect remotely with an appropriate physical therapist, receive individualized guidance, and continue suitable rehabilitation from home.
Resolve360 serves patients internationally, but availability can vary by country, therapist availability, professional licensing, and local telehealth requirements. Contact Resolve360 before booking to confirm whether online physical therapy is available and appropriate in your location.
Yes, where Resolve360 services are available in your location. International patients can book live online physical therapy using a smartphone, tablet, or computer with a camera and reliable internet connection, subject to applicable local requirements.
Therapist licensing requirements vary by country and jurisdiction. Resolve360 matches patients with available qualified physical therapists according to location, clinical needs, professional requirements, and applicable regulations. Confirm the relevant licensing arrangement for your location before treatment.
Referral requirements vary by country and, in some cases, by state or region. Some jurisdictions permit direct access to physical therapy, while others may require a referral. Resolve360 can help clarify applicable requirements before you begin treatment.
Yes. Resolve360 serves patients across different time zones and offers appointments according to therapist availability. International patients can select an available appointment that fits their local schedule, subject to the appointment options provided for their location.
International pricing and payment options can vary by location, care plan, and applicable payment terms. The price and payment details should be confirmed before paid treatment so you understand the total applicable cost in advance.
Therapist assignment depends on your location, clinical requirements, therapist expertise, availability, and applicable professional requirements. Resolve360’s clinical team can help match you with an appropriate physical therapist for your online treatment.
Resolve360 states that it uses security and privacy measures to protect patient information. Applicable data-protection requirements vary by country. International patients should review Resolve360’s current privacy policy to understand how their personal and medical information is collected, stored, and used.
Resolve360 is designed to serve international patients, subject to availability and applicable local requirements. Patients in the USA, UK, UAE, Canada, Australia, and other locations should confirm therapist availability, licensing requirements, and telehealth eligibility before booking.
Dr. Apoorva Shrivastava is the founder & C.E.O. of Resolve360 and a physiotherapist with 17+ years of experience in physiotherapy and rehabilitation. She holds a Bachelor’s in Physiotherapy from Saveetha Medical College and a Master’s in Advancing Physiotherapy from Sheffield Hallam University, UK, specializing in Neuro Physiotherapy. She has supported 50,000+ patients globally and has led clinical teams across India. She is also the named inventor of Resolve360’s patented online physiotherapy clinical process methodology.
We are your doctor’s first choice and trusted by 50,000+ patients.
We are your doctor’s first choice and trusted by 50,000+ patients.
We are your doctor’s first choice and trusted by 50,000+ patients.
