Last updated: 8th December 2025

resolve360 operates the http://www. resolve360.app website, which provides Physiotherapy, Speech therapy, Clinical psychological counselling, Antenatal & Postnatal care SERVICE.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the http://www. resolve360.app. If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. resolve360 is committed to providing you with the best possible customer service experience. resolve360 is bound by the Information Technology Act, 2000, which sets out a number of principles concerning the privacy of individuals. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Website URL, unless otherwise defined in this Privacy Policy.

INFORMATION COLLECTION AND USE

Resolve360 (“we”, “our”, “us”), a unit of Rehabunified Private Limited, provides online physiotherapy consultations through our website and mobile applications. 

This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the choices you have regarding your personal data.

Our data privacy practices are designed to meet the standards set by global data privacy regulations, including those followed in the Union of India (The DPDP Act 2023) and the European Union (EU-GDPR).

Resolve360 operates the http://www. resolve360.app website, which provides Physiotherapy, Speech therapy, Clinical psychological counselling, Antenatal & Postnatal care services.

This privacy policy is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the http://www. resolve360.app. If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. resolve360 is committed to providing you with the best possible customer service experience. resolve360 is bound by the Information Technology Act, 2000, which sets out a number of principles concerning the privacy of individuals. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Website URL, unless otherwise defined in this Privacy Policy.

 

1. Personal Data We Collect

1.1 Data collected from patients

We may collect the following information when you book an appointment or use our services:

• Name
• Mobile number
• Email address
• Age and gender (if provided)
• Appointment details and communication records
• Health information you choose to share, including diagnostic reports such as X-rays, MRI scans, prescriptions, medical history
• Video consultation recordings (only for quality check or training purposes)

1.2 Data collected from physiotherapists

For onboarding and service delivery, we collect the below personal data from physiotherapists:

• Name
• Education and qualifications
• Email address
• Mobile number
• Areas of practice and professional Physiotherapy experience
• Identity or registration documents (required for verification of license to practice physiotherapy)

1.3 Data collected automatically

When accessing our website or apps, we may automatically collect:

• Device information
• IP address
• App usage logs
• Crash analytics
• Cookies or similar technologies (only minimal cookies required for service functionality)

2. How We Use Personal Data

We use your data for purposes such as:

• Creating and managing your Resolve360 account
• Scheduling and conducting physiotherapy sessions
• Providing consultation notes and follow-up recommendations
• Processing payments (through payment service providers)
• Communicating with you about your appointments
• Improving our products, services, and user experience
• Onboarding and managing physiotherapists
• Preventing fraud, misuse, or security incidents
• Meeting any legal obligations

We do not use your health information for advertising.

3. Legal Basis / Purposes for Processing

We process personal data only with your explicit consent, and for the necessary purposes, such as:

• Providing the telehealth services you request
• Managing your relationship with us
• Compliance with legal or regulatory requirements

4. Sharing of Personal Data

We may share data with:

• Physiotherapists who provide consultations to you
• Cloud service providers, such as:
• • Amazon Web Service (AWS)

  • Google Cloud Platform (GCP)

  • Oracle Cloud

  • Google Storage/AWS/Backblaze(storage)

  • Agora (real-time video communications)

• Payment service providers

• Razorpay

• Customer support and analytics providers

• Regulators or government authorities, if legally required

These vendors process data only under our instructions and are required to maintain appropriate security measures for data protection

We do not sell personal data.

5. Cross-Border Transfers

Some of our service providers may process data in countries outside India and European Union. When we transfer data internationally, we use appropriate safeguards such as contractual protections, security controls, and vendor due diligence.

6. Data Retention

We keep your personal data only for as long as needed for:

• Providing our services
• Fulfilling the purpose for which the data was collected
• Meeting legal, accounting, or audit requirements

Your personal data, medical records, consultation summaries, and any of the activity logs/records will be stored for one year after you close your account with us, as required by the DPDP Act 2023.

If you are a EU national, then we delete your personal data and any other relevant personal information immediately after you terminate your account with us.

You may also request deletion of your data at any time, subject to legal retention requirements. For requests like data access, deletion and update, please contact us at legal@resolve360.com.

7. Your Rights

You may exercise the following rights:

• Access to your personal data
• Correction of inaccurate or incomplete data
• Deletion of your data
• Withdrawal of consent
• Portability of your basic personal information
• Rights to nominate any other person on your behalf to exercise your rights
• Right to grievance redressal by contacting the Data Protection Board

You can exercise these rights by writing to us at legal@resolve360.app.

8. Security

We use administrative, technical, and physical safeguards to protect personal data. Examples include encryption, access controls, secure cloud architecture, and regular security testing.

9. Children’s Data

Our services are intended for adults. If a minor (from the EU-region) uses our platform, their parent or guardian must provide the necessary consent and supervise the use of the service. If a minor from India uses our platform, then no parental consent is needed, as we strictly use the minor’s data for the purpose of providing therapy.

10. Third-Party Links

Our website or apps may contain links to third-party websites. We do not control these websites and are not responsible for their privacy practices.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be made available on our website and apps.

12. How to Contact Us

For questions, concerns, or to exercise your data rights:

Email: legal@resolve360.app

NOTICE

We will ask you when we need information that personally identifies you (personal information) or allows us to connect you. Generally, this information is requested when you create a registration ID on the site, when you download free software, enter a contest, competition, order email newsletters or join a limited access premium site. We use your personal information for four primary purposes.

• To make the site easier for you to use by not having to enter your information more than once.
• To help you quickly find competitions, contests, software, services, or information of your choice.
• To help us create content most relevant to you.
• To alert you to product updates, special offers, updated information and other new services from resolve360.

COOKIES

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

CONSENT

If you choose not to register or provide personal information, you can still use most of resolve360. But you will not be able to access areas that require registration.

If you decide to register, you will be able to select the kinds of information you want to receive from us by subscribing to various services.

HOW WE USE THIS INFORMATION

We use your personal information:

• To offer better services to meet your needs.
• To enable the features which you have availed.
• To help you purchase and download products, obtain access to services or otherwise engage in activities you select.
• To help you to introduce you to products or services that may be of interest to you or to provide customer support.
• To assist and co-ordinate with investigation agencies.
• To provide better/adequate/fast support over the telephone, email, fax, etc.

Please be advised that we may disclose your personal information if legally required to do so by government agencies or law enforcement bodies

SECURITY

We have taken security measures, consistent with international information practices, to protect your personal information, which offers adequate level of personal data protection. These measures include technical and procedural steps to protect your data from misuse, unauthorized access or disclosure, loss, alteration or destruction.

The personal information that you have shared with us may be transferred to other offices of Rehabunified Private Limited.

CHANGES TO THIS PRIVACY POLICY

resolve360 reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

ENFORCEMENT

If for some reason, you believe resolve360 has not adhered to these principles, please notify us by email at legal@resolve360.app, and we will do our best to determine and correct the problem promptly. Be certain the words Privacy Policy are in the Subject line.

CONTACTING US

resolve360 welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday. Call: 080 – 95659804